Frequently asked questions

General

How does Laymune work?

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Laymune is a service that helps you find a way to address your health conditions, that might be stigmatised, such as reproductive health. We want to show you that you are not alone and that this problem can be solved for you. We produce high quality scientifically-backed content on these health conditions, connect you to the right specialists and offer treatment, that is delivered to you in a discreet and private manner.

Where is Laymune available?

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At the moment we are registering and obtaining all the necessary certifications to provide you with the best care in the United Arab Emirates and the Kingdom of Saudi Arabia. We are planning to expand to other jurisdictions as well, so subscribe to our news letter to stay updated.

Is my personal information secure on your site?

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Yes, we take your privacy seriously. Our website uses advanced encryption protocols to secure your personal information, and we do not share your data with third parties without your permission.

What payment methods do you accept?

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We accept a variety of payment methods, including credit cards, debit cards, and PayPal. You can find the full list of accepted payment methods during the checkout process.

Shipping and returns

What are your shipping options and delivery times?

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We offer standard and express shipping options. Delivery times vary based on your location and the chosen shipping method. You can view estimated delivery times during the checkout process.

How can I track my order?

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Once your order is shipped, you will receive a tracking number via email. Use this number on our "Track Order" page to monitor the status and location of your shipment.

What is your return policy?

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Unless there has been an error on our part or the product you purchased is defective, we cannot accept Returns on the following items, as these cannot be sold to anyone else:
• Medicines cannot be returned once purchased
• Hygiene products cannot be returned if used

Accounts

How can I reset my password?

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We offer standard and express shipping options. Delivery times vary based on your location and the chosen shipping method. You can view estimated delivery times during the checkout process.

How do I update my contact information?

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Access Laymune on your device. Log into your account. Once logged in, click on the "Account" button. Look for the section with the heading, "Contact information". You personal details including your name, email, phone number and date of birth are there. Enter the phone number or your email in the appropriate field and click save.

Do I need a subscription to use Laymune?

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You can use Laymune in a variety of way, choosing the one that suits your unique needs. While having a subscription can save you money, you do not need to have it. You can purchase the treatment directly from the shop or just pay for the online consultation, if this is the only thing you are looking for

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